Choosing a managed services provider: Proactive vs. Reactive services


Over the years, managed services providers have become more than IT consultants to a business.They have formed their place in an organization as an extended team. Managed computer services providers or MSPs have been instrumental in maintaining and supporting IT network-oriented services and IT infrastructure supervision to firms and enterprises of all shapes and sizes. Besides this, they have allowed businesses to shift their focus from day-to-day functions to more strategic planning that is essential for the growth of the company.

But not all businesses have the required budget and finance set aside for IT management. Most mid-sized and small companies look for ways to cut on their IT consulting services by adopting a break/fix approach. Though this reactive philosophy is effective in reducing monthly expenses incurred by businesses, they are not cost effective in the long run.

To help you better understand all the aspects of Proactive and Reactive managed services approaches, we have broken them down for you.

Reactive Managed Services

In the reactive managed services model, managed services providers adopt the philosophy of break/fix. In this approach, businesses address and handle IT and network-based issues and troubles only when they arrive. This means business would call for the IT professional only when there is a need to fix any hardware, software, and network related problems. Since the technician called for has no past knowledge of the system and network used in the company, during the fixing process, there are higher chances of data loss or prolonged downtime. These factors are the ultimate cause which leads to reduced productivity and loss of revenue. For more information, you can visit IT consultant services.

There is no denying the fact that reactive or break it/fix it approaches IT problems are less costly, but it is far from being cost-effective. Businesses who use this approach with the thought of protecting their IT infrastructure in the future are only inviting greater troubles. Instead of helping a business prepared to overcome future IT damages, damage control operations like these leaves the IT network more vulnerable to break-downs and attacks. Sometimes even minor IT problems, if not identified and resolved in time, can produce catastrophic damage to a business.

Proactive Managed Services

This approach to solving IT problems is beyond responsiveness. It involves anticipating an issue even before it arises. With technology and IT becoming a crucial part of any business, it is apparent to fix any technology-related problem before it turns into a significant issue. Besides being easier to acquire, they are cost-effective in long-run. With proactive managed services plan in place, a business can be assured of 24/7 monitoring of the network. This, in turn, ensures that the IT network is well protected against any internal and external threat that can slow the productivity of the business. Contrary to fixing problems as and when they arise, proactive managed services prevent IT disruptions

In Conclusion

The decision to choose from proactive and reactive managed services depends on the IT system the business has and how disruptive an IT issue can be for its functioning. It also largely depends upon the budget you have set aside for your IT needs.